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Fix the Handful of U.S. Hospitals Responsible for Out-of-Control Costs

Harvard Business Review

In May 2013, the Centers for Medicare and Medicaid Services (CMS) released CMS Medicare Provider Analysis and Review (MEDPAR) inpatient data that contain discharge information for 100% of Medicare fee-for-service beneficiaries using hospital inpatient services.

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Integrating Maintenance of Board Certification and Health Systems’ Quality-Improvement Programs

Harvard Business Review

The ongoing program has allowed Mayo to do the following: Review and approve (or reject) quality-improvement projects (QIPs). Review and approve QIPs. A quality review board assesses QIPs. Each QIP submitted to the quality review board is required to document the rubric shown in Table 1 and scored accordingly.

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How Big Companies Beat Local Competition in Emerging Markets

Harvard Business Review

For example, In August 2011, consumers in Mexico's fifth largest urban area, Toluca, were offered a new product, PureIt , a home water purifier that enabled them to not have to lug 40-pound garrafones (bottles) of drinking water to their homes from the grocery store.

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Building a Software Start-Up Inside GE

Harvard Business Review

CEO Jeff Immelt declared in 2011 that GE needed to become a software and analytics company or risk seeing its hardware products become commodities as information-based competitors took over. Bill Ruh was selected in 2011. A design studio is geared for collaboration and innovation work with customers and partners.

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Why Your Customers Hate You and How to Fix It

Skip Prichard

More importantly, he offers concrete examples of how any organization—large or small, and regardless of industry—can innovate in ways that delight customers and attract top-level talent. What do leaders often get wrong when they think of innovation ? Many of them have little understanding of what innovation actually means.

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