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Don’t EVER Doubt How Leadership Impacts the Employee Experience, Customer Experience, and Overall Brand Experience!

Eric Jacobson

With two decades of marketing experience and an MBA Degree, Debbie developed her marketing expertise while working in the high-tech industry, the Consumer Marketing Department at Disneyland Paris in France, the nonprofit arena, and the insurance industry. Was the Zappos agent trained to do that? Do you agree with this approach?

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Fear Kills

Next Level Blog

The article reports that in a study conducted earlier this year by the insurer, Lloyds, the crew of the Deepwater Horizon rig that exploded in the Gulf of Mexico had significant and ongoing concerns about the safety of the rig. I have the feeling that the disaster in the Gulf will be fodder for leadership case studies for years to come.

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Infectious Optimism

Persuasive Powerhouse

The intake process was ridiculously slow (why did they have to copy my insurance card and license when they’d just done so less than a month ago?). I think it is part of doctors’ professional training to be nice with the patients. What choice did I have but to wait? All in all, this was not a pleasant place to spend time.

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Obama: The Great Answerer

CO2

These questions ought to be directed toward people who have spent their lives studying or reporting on various aspects of health-care; working in billing offices, insurance agencies, and ERs; suffering from illnesses haven’t been covered due to various loopholes; and writing policy to address complex health-care issues.

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The Other Side of Innovation: Solving the Execution Challenge.

CO2

And who should be on the team to insure it’s success? Gary Cohen grew the company from two people to 2,200 employees Currently, he is Managing Partner of CO2 Partners, LCC, operating as an executive coach and consultant. Do you know how to organize it? About the Author As President and Co-founder of ACI Telecentrics, Inc.,

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Obama: The Great Answerer

CO2

These questions ought to be directed toward people who have spent their lives studying or reporting on various aspects of health-care; working in billing offices, insurance agencies, and ERs; suffering from illnesses haven’t been covered due to various loopholes; and writing policy to address complex health-care issues.

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Fast Friday with Jay Woo, COO, CAA South Central Ontario.

Roundtable Talk

Jay Woo , CAA South Central Ontario’s Chief Operating Officer offered up this piece of advice: “Stay connected to your front line.” You might even see this trained pilot flying CAA associates over the Toronto skyline. Like his EDW, which was responsible for a 64% increase in insurance sales.

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