article thumbnail

Performance Measurement

Strategy Driven

It turned out that the unit was driving profits by raising prices and cutting marketing and advertising expenditures. Higher prices and reduced advertising created an opening for competitors to take away market share, which they did. So while profits were rising and ROIC was high, market share was declining. Copyright (c) 2011.

ROIC 62
article thumbnail

Grandiose, Narcissistic, Impulsive E-Personalities — and What They Might Do to the Economy

Harvard Business Review

A decade ago, it was thought that the Internet would render buying more rational by dispensing wiith the marketing distractions of traditional stores, facilitating price and product comparisons, and freeing us from time pressure. Norton & Company, 2011). Psychotherapy for your e-tail therapy?

article thumbnail

How Self-Service Kiosks Are Changing Customer Behavior

Harvard Business Review

To start, four researchers at the Rotman School of Management, Duke’s Fuqua School of Business, and the National University of Singapore did a study where they found that , when a liquor store changed from face-to-face to self-service, the market share of difficult-to-pronounce items increased 8.4%.