First Friday Book Synopsis

FEBRUARY 1, 2012

Harvard Business Review on Aligning Technology with Strategy Various Contributors Harvard Business Review Press (2011) How and why technology should support your organization’s strategy…not the other way around This is one of the volumes in a series of anthologies of articles that first appeared in Harvard Business Review.

Review 80

Review Technology Strategy Books 80

Strategy Driven

JULY 13, 2011

Some examples include new technologies, changes in customer preferences, new ways of serving customers, and disruptive threats. Kaplan and Norton point out that customer satisfaction, internal business processes, learning, and revenue growth are important drivers of long-term performance. Copyright (c) 2011. About the Authors.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

MARCH 11, 2015

McDonalds isn’t the first fast food chain to consider giving customers more control over their orders using technology (though there’s a fair amount of debate about whether customization is really the best way forward for the struggling company ). Some self-service technologies are able to buck this trend. No problem.

Banking 8

Banking Technology Norton Ryan 8

Harvard Business Review

FEBRUARY 7, 2011

As the Internet and related technologies have turned money into an even less tangible and further removed concept than the plastic of credit cards, the result may be a new and largely unacknowledged contributor to our economic woes. Norton & Company, 2011).

Real Estate 15

Real Estate Norton Comparison Self-aware 15

Coaching Tip

SEPTEMBER 20, 2011

We have entered the age of empowered individuals, who use potent new technologies and harness social media to organize themselves. 1 national infrastructure priority," says Roy Norton, the nation's consul general in Detroit. Sources: Bloomberg BusinessWeek, September 19, 2011 and Forbes, September 26, 2011.

Power 102

Power Norton Hamel Leadership 102