First Friday Book Synopsis

MARCH 24, 2011

Here is an excerpt from an article written by Brad Power for the Harvard Business Review blog (March 7, 2011). To read the complete article, check out other articles and resources, and/or sign up for a free subscription to Harvard Business Review’s Daily Alerts, please click here. * * * When they set out to [.].

Process 85

Process Review Article Blog 85

First Friday Book Synopsis

MARCH 25, 2011

Here is an article written by Herb Schaffner for BNET, The CBS Interactive Business Network (March 23, 2011). To check out an abundance of valuable resources and obtain a free subscription to one or more of the BNET newsletters, please click here. * * * Thousands of business books are published every year, so sometimes [.].

Newsletter 85

Newsletter Resources Article Books 85

First Friday Book Synopsis

OCTOBER 6, 2011

How NET PROMOTER Companies Thrive in a Customer-Driven World Fred Reichheld with Rob Markey Harvard Business Review Press (2011) Here is an open-source system whose “engine” can drive profitable growth This is a revised and expanded second edition of a book published in 2006. The Ultimate Question 2.0:

Review 70

Review Books Open-book Engineering 70