How to Manage Biased People
Harvard Business Review
OCTOBER 31, 2013
Moreover, in a stunning display of large-scale, bounded rationality , more than 4600 of JC Penney’s head office staff used nearly 35% of the company’s broadband for streaming Youtube during office hours in 2012. Let’s be realistic: Having a mission statement too often means very little to low-seniority staff in many organizations.
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