2013, Active Listening and Tactics

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2013

Active Listening

Tactics

6 Silent Productivity and Profitability Pitfalls, part 3 of 7

Strategy Driven

NOVEMBER 21, 2013

Instead of tired practices like ‘active listening’ (whereby one is taught to parrot back what someone says, which only shows that you heard what was said, not that you understood), our teams must develop a new set of competencies in which they learn to clarify what they interpreted in a conversation, not what they heard.

Six Sigma

Six Sigma Productivity Products Chief Executive Officer

How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

FEBRUARY 12, 2016

Today, Weaver’s mass-mailing tactics seem quaintly out of date. social media users actively seek customer service through social media, according to Nielsen and McKinsey Incite , we’ve made getting globally aligned one of GM’s priorities. Be active listeners. We’ve come a long way. Keep it simple.

Media

Media Automotive Globalization Active Listening

Leadership Digital

6 Silent Productivity and Profitability Pitfalls, part 3 of 7

How GM Uses Social Media to Improve Cars and Customer Service

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