2013 Call Center Finance Operations 
Harvard Business Review
AUGUST 5, 2014
McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. The CMO also worked with the finance office and product managers to link pricing and benchmark data into the RFP process, which improved quality and response times.
Harvard Business Review
AUGUST 28, 2017
And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Investment in AI is growing and is increasingly coming from organizations outside the tech space.
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