2013 Management Mayo Operations 
Harvard Business Review
DECEMBER 31, 2015
When redesigning the new and expanded emergency room at the Mayo Clinic’s Saint Marys Hospital in Rochester, Minnesota, Mayo leaders didn’t just want to add more rooms and square feet. They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs.
Harvard Business Review
MARCH 26, 2018
” Famously, in 2013, Sheryl Sandberg, the chief operating officer of Facebook and a billionaire, published a book in which her advice for working women was to tell them to “lean in.” It also reflects how the burden of managing a gender-diverse workplace is placed on the female employees themselves.
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