The confusion began with an ominous text message.
Airline Customers Just Want to Know What’s Happening
The travel industry is particularly bad when it comes to keeping customers informed.
July 10, 2013
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New!
HBR Learning
HBR Learning
Writing Skills Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Writing Skills. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Capture your audience's attention with smarter emails, Slacks, memos, and reports.