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The Most (and Least) Empathetic Companies

Harvard Business Review

Businesses are more profitable and productive when they act ethically, treat their staff well, and communicate better with their customers, according to the latest Lady Geek Global Empathy Index. The top 10 companies in the Global Empathy Index 2015 increased in value more than twice as much as the bottom 10 and generated 50% more earnings.

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The Leadership Blind Spots at Wells Fargo

Harvard Business Review

They had a fuller discussion in 2013–2014 — around the time when media reports of the illicit behavior first surfaced. Although roughly 1,000 employees had been fired each year since 2011 for these practices, the board only became “very active” on the issue in 2015. ” Deterrents to speaking up.

Banking 10
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What Is Management Research Actually Good For?

Harvard Business Review

In some sciences, progress can be measured by finding answers to questions, not merely reporting significant effects. At the same time, it is long past time for the field to have a serious conversation where their data comes from, and the ethics of using big data. But how do we evaluate this research? do nice guys finish last?).

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A Board Member’s Guide to Corporate Political Spending

Harvard Business Review

Supreme Court Justice John Paul Stevens wrote in the Citizens United campaign finance decision that “Business corporations must engage the political process in instrumental terms if they are to maximize shareholder value.” Experts predict it will surge even more in 2015-2016. Consider what Aetna faced in 2012.