Harvard Business Review

DECEMBER 4, 2018

Three of the most effective ways to find out are survey assessments, focus groups, and one-on-one conversations. To be effective, however, they must be approached in a way that accounts for the fact that people — particularly those in underrepresented groups — can be more difficult to get to know than we think.

Diversity 8

Diversity Focus Group Survey Attrition 8

Harvard Business Review

NOVEMBER 27, 2015

The top 10 companies in the Global Empathy Index 2015 increased in value more than twice as much as the bottom 10 and generated 50% more earnings. The Most (and Least) Empathetic Companies, 2015. In total half a million tweets were analyzed during the period between October 6 and October 31, 2015. JD Sports Fashion. Methodology.

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

MAY 16, 2018

The company conducted employee focus groups and found that working there didn’t actually feel like working for a global company. Beginning in 2015 the company made a conscious decision to build a more authentic employer brand. Few employees had been to regional offices or even interacted with colleagues in other markets.

Reputation 10

Reputation Brand Attrition How To 10

Harvard Business Review

MAY 5, 2014

While there has been progress made in many countries by smart, passionate people in global health, the United Nations acknowledges that its Millennium Development Goal to dramatically reduce maternal mortality by 2015 is at great risk for failure. Businesses gain their strategic focus from understanding the “customer” ?

Supply Chain 8

Supply Chain Health Care Self-aware Franchising 8

HR Digest

APRIL 10, 2019

The number of deaths from opioid overdoses keeps escalating in the United States; with over 33,000 deaths recorded in 2015. Other employers can gain similar insight about their business by simply running surveys or having employees participate in focus groups.

Health Care 71

Health Care Hotels Short-term Long-term 71

Harvard Business Review

AUGUST 17, 2015

They shared out the findings from this in an immersive, internal cross-functional Action Setting workshop, where they mapped out changes in advance of the 2015 Open Enrollment period. “You just can’t get this depth of insight in a one-off focus group or survey,” Hadnot notes.

Document 8

Document Marketing Learning-by-Doing Travel 8