Harvard Business Review

DECEMBER 8, 2016

In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at customer experience have one-and-a-half times as many engaged employees as customer experience laggards do. Improving customer experience is often a top business priority, but what about employee experience?

Brand 8

Brand Benchmarking Performance Review Participative 8

Harvard Business Review

JANUARY 2, 2013

The technology research firm Gartner , Inc. billion business by 2016, and 70 percent of Global 2000 businesses will be managing at least one "gamified" application or system by 2014. Benchmark what your peers in similar organizations are doing with gamification and understand what works and what does not work.

Learning-by-Doing 8

Learning-by-Doing Video Training Audience 8

HR Digest

APRIL 30, 2019

Our journey to transform our business from a traditional cigarette manufacturer to a science and technology-driven company is one of the most dramatic pivots taken by a major multinational company in recent history, so by definition, it impacts our people deeply. Our people are our greatest asset, they are the reason that we’re here today.

Globalization 40

Globalization Human Resources Long-term Diversity 40