Marshall Goldsmith

APRIL 21, 2014

Our findings were clear: Leaders who ask, listen, learn and consistently follow up are seen as becoming more effective. External customer satisfaction goes up when customer service representatives ask, listen, learn and follow up. Leaders who don’t ask don’t get much better. As a rule, leaders don’t ask.

360-Degree Feedback 136

360-Degree Feedback Follow-up Learning-by-Doing Bottom-up 136

Marshall Goldsmith

DECEMBER 31, 2012

Executive educator Goldsmith gets to the bottom of why some of us don’t meet our goals – and gives some free advice. At the end of my sessions, I ask leaders (who have received 360-degree feedback) to follow up with their co-workers and ask for ongoing ideas about how they can continue to become more effective.

360-Degree Feedback 102

360-Degree Feedback Follow-up Bottom-up Participative 102

Marshall Goldsmith

SEPTEMBER 23, 2013

This perception has been validated in reviewing the 360 degree feedback scores for executives in 30 major corporations. The item “provides effective coaching when needed” consistently scores in the “bottom 10″ of all items when direct reports evaluate their executives. Where are we going?

Process 160

Process 360-Degree Feedback Report Execution 160

Marshall Goldsmith

FEBRUARY 18, 2013

Our findings were clear: Leaders who ask, listen, learn and consistently follow up are seen as becoming more effective. External customer satisfaction goes up when customer service representatives ask, listen, learn and follow up. Leaders who don’t ask don’t get much better. As a rule, leaders don’t ask.

360-Degree Feedback 98

360-Degree Feedback Follow-up Learning-by-Doing Bottom-up 98

Harvard Business Review

FEBRUARY 21, 2018

And yet what we see when we administer 360-degree feedback surveys on behalf of these leaders is that the executives with really low scores in one or more areas are often completely unaware of their fatal flaws. Everyone else can see this clearly; but the person with the fatal flaw almost never does.

360-Degree Feedback 13

360-Degree Feedback Self-aware Bottom-up Learning-by-Doing 13

Persuasive Powerhouse

OCTOBER 22, 2010

Scott has generously offered to send four free copies of his newest edition of The Next Level to the first four people who thoughtfully respond to the questions at the bottom of this post (that means that there is some decision made on what “thoughtful&# means – i.e., just commenting may not get you a free book).

Bottom-up 177

Bottom-up Short-term Executive Coaching Open-book 177

LDRLB

JUNE 13, 2014

AUBREY: Well, I’m Aubrey Daniels and I have a company that works with organizations to help them bring out the best in people. I think if you search on the web, you’ll see that, that comes up often when you try to look for performance appraisal. If you mess up, you get hit. AUBREY: Oh, yeah.

Long-term 84

Long-term 360-Degree Feedback Books Organizational Behavior 84