6-steps-leaders-play-in-developing-customer-service-strategy-adrian-davis 
Tanveer Naseer
AUGUST 7, 2012
The following is a guest post by Adrian Davis. A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Let’s assume you’ve already decided, as you should, that you’d like to be more customer-centric. Leadership is the driving force of strategy.
Tanveer Naseer
AUGUST 7, 2012
The following is a guest piece by Adrian Davis. A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. Let’s assume you’ve already decided, as you should, that you’d like to be more customer-centric. Leadership is the driving force of strategy.
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