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Thu.Oct 06, 2011

First Friday Book Synopsis

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Voice of Experience: Jennifer Christie (American Express)

First Friday Book Synopsis

OCTOBER 6, 2011

Here is an excerpt from a profile of Jennifer Christie (Chief Diversity Officer and VP, Global Executive, American Express) written by Melissa J. Anderson (New York City) for The Glass Hammer, an online community designed for women executives in financial services, law and business. “Visit us daily to discover issues that matter, share experiences, and [.].

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Hammer Diversity Globalization Execution 70
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The Ultimate Question 2.0: A book review by Bob Morris

First Friday Book Synopsis

OCTOBER 6, 2011

The Ultimate Question 2.0: How NET PROMOTER Companies Thrive in a Customer-Driven World Fred Reichheld with Rob Markey Harvard Business Review Press (2011) Here is an open-source system whose “engine” can drive profitable growth This is a revised and expanded second edition of a book published in 2006. In it, Fred Reichheld skillfully develops several [.].

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Review Books Open-book Engineering 70
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