First Friday Book Synopsis
FEBRUARY 17, 2012
Here is an excerpt from an exceptionally valuable article written by George Bradt and published by Forbes magazine. To read the complete article, check out other resources, and obtain subscription information, please click here. * * * The only three true job interview questions are: 1. Can you do the job? 2. Will you love [.].
First Friday Book Synopsis
FEBRUARY 16, 2012
Can we talk about racism? At noon today, I will present my synopsis of Elizabeth and Hazel: Two Women from Little Rock by David Margolick. Two weeks ago, I presented my synopsis of Inherently Unequal: The Betrayal of Unequal Rights by the Supreme Court, 1865-1903 by Lawrence Goldstone. I did not enjoy reading either book. [.].
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
First Friday Book Synopsis
FEBRUARY 11, 2012
I provide a seminar on customer service, and have a keynote presentation called The Customer Never Forgets. I have studied customer service, read a lot about customer service, and written quite a bit on customer service. But more than anything else, I am a customer. Constantly. Practically every day. Increasingly, my customer experiences are on-line. [.].
First Friday Book Synopsis
FEBRUARY 14, 2012
The first steps of a creative act are like groping in the dark: random and chaotic, feverish and fearful, a lot of busy-ness with no apparent or definable end in sight. There is nothing yet to research. For me, these moments are not pretty. I look like a desperate woman, tortured by the simple message [.].
First Friday Book Synopsis
FEBRUARY 13, 2012
Who can we trust? Who can we trust to tell us the truth? Especially, when the truth really matters? This is not a new concern. And, the sense that more and more people seem to be so untrustworthy may be a false sense. I suspect that if we picked any decade, from any century, thoughtful [.].
First Friday Book Synopsis
FEBRUARY 15, 2012
The Fourth Turning: What the Cycles of History Tell Us About America’s Next Rendezvous with Destiny William Strauss and Neil Howe Broadway Books (199 “To every thing there is a season, and a time for every purpose under heaven:” Ecclesiastes First, I am grateful to Chris Snook for highly recommending this book. Also, I acknowledge [.].
First Friday Book Synopsis
FEBRUARY 13, 2012
Quiet: The Power of Introverts in a World That Can’t Stop Talking Susan Cain Crown Publishers (2012) How and why our location on “the introvert-extrovert spectrum” influences most (if not all) of our decisions and opinions Throughout most of her book, Susan Cain takes a balanced approach to the immensely difficult task of examining the [.].
Expert insights. Personalized for you.
160 
Let's personalize your content