QAspire

AUGUST 10, 2010

Home Go to QAspire.com Guest Posts Disclaimer In Pursuit Of “Customer Delight”: Getting The Basics Right A lot of companies have the phrase “delighting our customers” in their well-crafted mission statements and quality policies. I see “customer delight” as a cherry, with the cake being “solving their problems and meeting the expectations” – so when we say “cherry on top of the cake”, the cake has to be right.

Quality 154

Quality Blog Management Mission Statement 154

QAspire

AUGUST 8, 2010

Home Go to QAspire.com Guest Posts Disclaimer Metrics: Are They Mapped With Your Business Objectives? You can measure almost anything in your business, but if those metrics don’t serve a real business objectives, they are just numbers with no real meaning. Measurement is a means to an end, not an end in itself. I have seen extreme cases where organizations either measure so much or they don’t measure anything at all.

Business Objectives 142

Business Objectives Metrics Objective Directory 142

QAspire

AUGUST 12, 2010

Home Go to QAspire.com Guest Posts Disclaimer Friday High-Five: Posts I Loved Reading Last Week Friday is a great day to share links to some of the best thinking out there. I am fortunate to a part of a wonderful leadership/management community who so generously share their ideas, insights and knowledge. So, here are 5 posts that I totally enjoyed reading in the last week, and I am sure you will enjoy them too.

Godin 114

Godin Directory Compliance Blog 114