Tanveer Naseer
DECEMBER 27, 2016
With the end of one year and the beginning of a new one now upon us, the typical response for many of us is to reflect on what’s transpired over these past 12 months, while at the same time looking ahead in anticipation of what’s to come in the new year. In the case of 2016, there seems to be a common consensus that this was a particularly bad year which many are glad to see come to an end.
Tanveer Naseer
DECEMBER 20, 2016
The following is a guest piece by EMEA Marketing Director Monika Götzmann. The level of customer service you provide can go a long way towards determining whether your business is a success or failure, which is why companies invest so heavily in training and customer service courses. Nevertheless, training your staff to deliver great customer service should be a continuous process.
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Tanveer Naseer
DECEMBER 13, 2016
The following is a guest piece by Michelle Gielan. Numerous times during my high-pressure career as a broadcast journalist, I worked with people who were extremely toxic and had no bones about spreading their negative mood around. I’ll never forget the “welcome tour” a cameraman gave me my first day as a reporter for NBC. He pointed out all the worst restaurants in town, followed by a detailed rundown of my colleagues’ “problem areas.
Tanveer Naseer
DECEMBER 6, 2016
With December now upon us, many leaders and their organizations are now shifting their focus towards that much debated and much-maligned practice for evaluating employee productivity and effectiveness: the annual performance review. Of course, while there has been much written lately about the ‘death of annual performance reviews’, a study done by Towers Watson revealed that – despite the high profile examples of companies like Microsoft, Accenture, and GE completely ditching their a
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