The Absolutely, Positively, No Doubt About It Way To Keep Customers – In A Nutshell
Terry Starbucker
APRIL 20, 2011
I’ve seen a lot of books out there lately that have taken a lot of pages to explain how to get and keep customers, but it’s really pretty simple: Thank your customers for their business, preferably with a smile. Follow the Golden Rule in all your communications with customers, no matter the form. If you mess up with a customer, own up to it and apologize.
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