Remove Aaker Remove Brand Remove Goal Remove Loyalty
article thumbnail

Forget Brand Preference – Win the Brand Relevance War

Strategy Driven

There are two ways to compete in existing markets – gaining brand preference and making competitors irrelevant. Brand Relevance. The first and most commonly used route to winning customers and sales focuses on generating brand preference among the brand choices considered by customers, on beating the competition.

Brand 56
article thumbnail

Twelve Ways to Create Barriers to Competitors

Harvard Business Review

The goal is not only to find and successfully introduce such offerings but to create barriers that inhibit or prevent competitors from entering and becoming serious customer options. Here are some twelve routes to real barriers the last six of which involve the brand. Brand networks. Brand equity. Brand loyalty.

Aaker 15
article thumbnail

Three Myths about What Customers Want

Harvard Business Review

Myth #1: Most consumers want to have relationships with your brand. Only 23% of the consumers in our study said they have a relationship with a brand. That's why, when you ask the 77% of consumers who don't have relationships with brands to explain why, you get comments like "It's just a brand, not a member of my family."

Aaker 16