Active Listening Audience Marketing Technology 
HR Digest
MAY 8, 2023
Uses active listening skills to understand others’ perspectives. Adapts communication style to fit the needs of different audiences. Uses technology effectively to enhance communication and collaboration. Displays a passion for exploring new technologies and methodologies.
Harvard Business Review
DECEMBER 18, 2017
In the age before the digital revolution, marketers used to tell customers about a product and then work through a traditional step-by-step purchase funnel. Empathy is the foundation of inclusive design in that when we understand human motivations on a universal scale, we design for a broader, more diverse audience.
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