N2Growth Blog
AUGUST 24, 2010
Think about it…when was the last time you viewed a negative soundbite of a CEO who was engaged in active listening? The next step in the process is learning where to apply your new found listening skills. Listen to your customers, competitors, your peers, your subordinates, and to those that care about you.
N2Growth Blog
AUGUST 11, 2010
Turning the other cheek, compromise, forgiveness, compassion, empathy, finding common ground, being an active listener, service above self, and numerous other approaches will always allow one to be successful in building rapport if the underlying desire is strong enough. If so, you likely have issues with conflict.
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N2Growth Blog
JUNE 29, 2010
Turning the other cheek, compromise, forgiveness, compassion, empathy, finding common ground, being an active listener, service above self, and numerous other approaches will always allow one to be successful in building rapport if the underlying desire is strong enough.
N2Growth Blog
OCTOBER 20, 2010
They are active listeners, fluid thinkers, and know when to press-on and when to back-off. Poor Communication Skills : Show me a leader with poor communication skills and I’ll show you someone who will be short-lived in their position. Great leaders can communicate effectively across mediums, constituencies, and environments.
Harvard Business Review
FEBRUARY 12, 2016
Thanks to the proliferation of smartphones, brand and online-shopping websites, social media, and vehicle connectivity, businesses have a unique opportunity to use technology to revolutionize the customer experience and to incorporate the voice of the customer into product development. Be active listeners. Integration is hard.
N2Growth Blog
SEPTEMBER 22, 2010
How does it drive revenue, profit, brand equity, competitive advantage, etc. While the aforementioned list of questions is clearly not exhaustive, it offers some insight into where a CEO should focus their efforts and attention…Perhaps best of all it places you in a constant position of being an active listener, learner, and mentor.
Harvard Business Review
OCTOBER 13, 2016
A change in sales or other customer-acquisition processes, for example, will affect multiple aspects of their business models: the types of orders their firms get, capacity planning, operations, delivery, post-sales requirements, and daily interactions among these groups. The onus is on you, not the buyer, to suggest constructive next steps.
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