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The Mayo Clinic Model for Running a Value-Improvement Program

Harvard Business Review

These efforts were part of the providers’ quest to increase the value of their care delivery — in other words, achieve better outcomes at the lowest-possible cost. One of the team’s central findings is that TDABC cannot be delegated to the finance function. Test process-improvement suggestions.

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Case Study: When to Drop an Unprofitable Customer

Harvard Business Review

I'm flattered by such an august delegation," Steve said. The Power of Customer Costing. With three efficient plants staffed by 3,000 employees, it had reinvented itself to become an innovative manufacturer of modular steel staircases and fiberglass doors. Too much clout. Shall we start with a tour?"