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The Future Economy Project: Advice from Sustainability Experts

Harvard Business Review

We need tools to assess progress for external stakeholders, consumers, and managers. He highlights the short-term focus of financial markets and of political systems, and also the need to change consumer preferences and habits, as three big areas that need to change at the system level. But in reality, it was more personal.

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Balancing Push and Pull Approaches to Improvement

Harvard Business Review

They would have preferred a lower-profile approach that relied on service center managers — not Six Sigma experts — to do the heavy lifting of identifying inefficiencies and making changes. Many executives are attracted to push approaches, especially senior managers who need big results fast. Which camp is right?