Chart Your Course

MAY 6, 2013

How agile will she be in adapting to change if the company were to switch CRM systems, and does she posses the initiative in learning and implementing new technologies that comes from having the well developed skill of continuous learning? What about her flexibility?

Skills 133

Skills CRM Succession Human Resources 133

Chart Your Course

DECEMBER 28, 2017

In fact, according to the global staffing agency Ranstad, “many workers are seeking project or consultant-based work, with as much as 61 percent of the workforce choosing agile* careers by 2019” Greater use of Big Data in HR. Agile career: a series of jobs, working in temporary, contract, consultant, or freelance capacities.

Trends 100

Trends Forrester Agility Emotional Intelligence 100

Chart Your Course

FEBRUARY 19, 2018

Flexibility, agility and reliability are three of the immediate benefits to be had. But those times are now in the rear-view mirror, and the customer service call center industry has been transformed exponentially. Today, leading businesses are starting to see the upside of implementing cloud contact center solutions into their operations.

Call Center 100

Call Center Operations Software Cost 100