Chart Your Course

MAY 6, 2013

Let’s say a candidate you’re considering has been using your CRM system for most of her career. How agile will she be in adapting to change if the company were to switch CRM systems, and does she posses the initiative in learning and implementing new technologies that comes from having the well developed skill of continuous learning?

Skills 133

Skills CRM Succession Human Resources 133

Harvard Business Review

FEBRUARY 24, 2014

Doing big data right necessitates the full support of the leadership and everyone in the organization. Big data is not comparable to ERP and CRM applications. During that time, they’ve followed a number of critical steps: They’ve accepted that big data requires a large commitment throughout the organization. What works? What doesn’t?

ROI 10

ROI Maturity How To CRM 10

Harvard Business Review

DECEMBER 13, 2017

If the company is building a SaaS CRM, there may be more requirements around experience with go-to-market and customer lifecycles than how the product itself is built. Eriksson, Banfield and Walkingshaw ’s book Product Leadership has a section that has a lot more detail on this topic).

Productivity 8

Productivity Products Core Competence Management 8