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In 2014, Resolve to Make Your Business Human Again

Harvard Business Review

But had they looked at themselves from the point of view of their customers, they would have seen that they were really in the transportation and logistics business and would have better understood the challenge, and the opportunities, represented by the growing airline industry. No, it’s to maximize shareholder value.

Levitt 11
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The Disruption of Venture Capital

Harvard Business Review

An organization's capabilities become its disabilities when disruption is afoot." – Clayton Christensen, The Innovator's Solution. In classic cases of industry disruption, such as in steel or airlines , incumbent firms have tens of thousands of employees.