Lead Change Blog

JUNE 25, 2020

He opened the dialogue, saying he and his leadership team had put a lot of thought into where they want to take their bank, and the vision they committed to was to deliver top decile ROE, ROA and topline revenue growth: a quintessential example of focusing on effect, not cause.

P&L 220

P&L ROE Metrics CFO 220

HR Digest

NOVEMBER 20, 2020

Coding, budgeting, and marketing operations are examples. Senior leaders and staff benefit from enhancing their technical knowledge with natural and learned behaviors like empathy or leadership. Skills analysis results: Prior to the pandemic, creativity was considered the most important power skill via LinkedIn’s January 2020 rankings.

Skills 145

Skills Emotional Intelligence CFO Power 145

HR Digest

OCTOBER 22, 2018

But more CEOs rarely understand the true position of their CHROs, let alone giving them the necessary backup to operate in the required capacity. The HR is supposed to be a true partner to the CEO, just like the CFO. Such analysis should be provided by CHROs and not consultants. That’s absolutely wrong. Diagnosing problems.

CEO 63

CEO CFO Human Resources McKinsey 63

Harvard Business Review

JULY 31, 2017

Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. When a change practitioner talks about data, typically that is qualitative information, generated by a root cause analysis workshop or similar.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8

Strategy Driven

JANUARY 28, 2011

Unfortunately, with the focus on profit, solution placement, timelines, and commissions, the potential for true servant-leadership has been overlooked. Indeed, it’s possible to make money AND make nice. She then presents the same situation using Buying Facilitation ®. The result? Sellers sit and wait while they do them.

Servant Leader 50

Servant Leader Newsletter Resources CFO 50

Harvard Business Review

SEPTEMBER 11, 2017

Scaling up comes with CFO and board pressure to gain efficiency, and the natural tendency of a business will be to squeeze customer teams. Consider hiring a “customer operations” person to focus on automation full-time. I’ve just spent paragraphs talking about operations, analytics, and efficiency.

Metrics 13

Metrics Engineering Efficiency Learning-by-Doing 13

Harvard Business Review

DECEMBER 17, 2015

A new study by The Bridgespan Group, based on a survey of more than 400 nonprofit C-suite executives and dozens of interviews, surfaced this surprising finding and discussed how to address this leadership development deficit. For example, Cesar Bocanegra started as VP for operations, then asked to take on human resources as well.

Development 8

Development Mentor COO CFO 8