Harvard Business Review

JULY 31, 2017

Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. One area so far relatively untouched is change management. But before that can happen, we have to understand why data has failed to catch on in change management to date.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8

Harvard Business Review

JANUARY 13, 2011

Then the family's CFO, my wife, who also happens to be a CPA, demanded to know their TCO. cost of improving the operating systems; unfortunately, the new OS could not be loaded from the internal CD drive and required an external DVD player, which cost $120. The CFO's skepticism was proved correct, and I lost all credibility.

Technology 15

Technology CIO CFO TCO 15

Strategy Driven

JANUARY 28, 2011

Dirty Little Secrets offers dozens of examples to clarify precisely how buying decisions can be facilitated through the right kind of questions, including an in-depth case study of a marketing manager who recognizes the need for a better website and wants to bring in an external design team. The result?

Servant Leader 50

Servant Leader Newsletter Resources CFO 50

Harvard Business Review

FEBRUARY 18, 2011

One of the biggest challenges they face is how to manage a diverse group of people across a broad geographic scope. At Hartwell Pacific, the global metal recycling company I founded in 1993 and exited in 2008, I was operating factories in six different cities in four countries, so developing an effective global management system was critical.

P&L 15

P&L Globalization CFO Operations 15

Harvard Business Review

MAY 23, 2018

As part of this research, we conducted 120 interviews, including nine with board members and 19 with top managers. Recall that Nokia dominated the mobile and smartphone markets in 2007-2008 when Apple launched the iPhone and Google the Android operating system. Practice #1: Increase trust by defining new conversational norms.

Strategy 8

Strategy Analysis Operations CFO 8

Harvard Business Review

SEPTEMBER 11, 2017

Set up a simple workflow to manage customer requests. This won’t be a “Chief Customer Officer” or a “Customer Success Manager.” The expanded focus on the customer requires a different type of leader who can manage both the existing team, and build your customer success function. What to do.

Metrics 14

Metrics Engineering Efficiency Learning-by-Doing 14

Harvard Business Review

NOVEMBER 25, 2013

In our work with clients across dozens of sectors over more than five years, we have found that the strongest CMO/CFO partnerships develop when both parties undertake five actions: 1. CMOs need to start building this relationship by having a clear understanding of what CFOs expect.

CFO 8

CFO Short-term Long-term Benchmarking 8

Harvard Business Review

SEPTEMBER 27, 2013

I Give This Blurb 3 Stars Operation Clean Turf and the War on Fake Yelp Reviews Businessweek Were the 19 companies accused of commissioning fake online reviews the only firms out there engaged in this nefarious practice? Then there''s the advice from "thought leaders," whose writing sometimes "reads like management-speak Mad Libs.”

Review 8

Review CFO PR Analysis 8

Harvard Business Review

MAY 5, 2014

Here are two quick (disguised) examples: Sheila was an up-and-coming manager at a well-known manufacturing company. Since this was a minor operation, Sheila’s supervisor, the head of Supply Chain, paid her very little attention. Howard was a high-potential manager at a large life sciences firm. Nobody likes having a bad boss.

Supply Chain 8

Supply Chain CFO Performance Review Construction 8

Harvard Business Review

APRIL 6, 2011

In this case, the answers were not there, the effort was stopped, and a new management team took over. The analysis and design phase of a "bet your company" process change needs to be done thoroughly. The management team was running short of patience for results and wanted me to help them bring changes to fruition.

Process 15

Process Six Sigma Finance Short-term 15

Harvard Business Review

AUGUST 4, 2015

A new Conference Board study, as CFO magazine reported , reveals some startling growth in greener products at a dozen big companies like Kimberly-Clark, Dow, GE, Siemens, Toshiba, and more. But by and large, for years, Walmart has taken, in my view, a mainly operational, cost-reducing, brand-fitting approach to sustainability.

Productivity 8

Productivity Products Chemicals Retail 8

Harvard Business Review

DECEMBER 17, 2015

For example, Cesar Bocanegra started as VP for operations, then asked to take on human resources as well. Senior management encouraged the employee’s creativity and coached her on how to implement her idea. Education crowdfunder DonorsChoose.org, which finances classroom-based projects, is a good model of success.

Development 8

Development Mentor COO CFO 8

Harvard Business Review

DECEMBER 26, 2014

We have reviewed hundreds of corporate announcements and websites, interviewed numerous leadership experts, and conducted an analysis of CEO changes and successions over the past five years at S&P 500 and Global 100 companies. Through this effort, we have observed certain characteristics of this emerging trend.

CEO 12

CEO Contingency Plans Telecommunications Planning 12

Harvard Business Review

SEPTEMBER 22, 2011

In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. Your CFO and finance team can take a leadership role here. Unless line managers and finance really believe in the link between customer feedback and business outcomes, your incentive system won't last long.

Incentives 10

Incentives Sample Customer Loyalty Metrics 10

Harvard Business Review

JULY 2, 2013

What could be easier than chatting with managers you already know? Too many candidates, and hiring managers, shortchange the internal interview process; they view it as a formality and think that all of the evidence is already there. Lees suggests you ask for your manager''s advice on how to best pitch yourself for the position. "If

How To 10

How To Reputation Case Study Career 10

Harvard Business Review

APRIL 30, 2015

You’ve got an idea for a new product line, a way to revamp your inventory management system, or a piece of equipment that will make your work easier. Then the management team takes that number and decides on the discount rate, or hurdle rate, that you have to exceed to justify an investment,” he says. Babo Schokker.

Cost of Capital 8

Cost of Capital Cost Finance Discount 8

Harvard Business Review

OCTOBER 26, 2016

She also used them to scout for talent, keeping an eye out for young managers ready to move into more-senior positions and perhaps transfer to headquarters. The branch manager, Meryem Kartal, met them in the lobby and introduced a few staff members before showing them to her office. ” Sena needed managers like Meryem on her side.

Case Study 8

Case Study CEO Banking Agility 8

Harvard Business Review

JANUARY 4, 2017

Consumers expect consistent products; people appreciate consistent management. By one analysis , 88% of companies appearing on the Fortune 500 list in 1955 were not on it in 2014 (having merged, gone bankrupt, or fallen off the list). Complement this organization model with operational process. Are you an agile visionary?

Agility 15

Agility Balanced Scorecard COO CFO 15

Harvard Business Review

OCTOBER 7, 2015

The success of an activist strategy is contingent upon placing a management team in an extremely reactive, frenzied and compromising position. Because by the time the activist has engaged senior management, they have already performed extensive due diligence on the company and have a detailed strategy they intend to pursue.

How To 8

How To Due Diligence Strategy Proposal 8

Harvard Business Review

JULY 29, 2014

In Sarah’s opinion, the problem was obvious: Sid Yerby, the CFO. Despite her repeated requests for comprehensive financial statements, he continued to come to board meetings with a mere two pages of analysis that lacked any explanation. had pulled her aside and asked her to stop arguing with the CFO. Some months back, J.P.

Case Study 9

Case Study Real Estate CFO Letter 9