Strategy Driven

NOVEMBER 2, 2015

He is the founder of The Potential Project – a leading global provider of corporate based mindfulness solutions operating in 20 countries. Rasmus has a Master’s degree in Organizational Development & Adult Learning and degrees in Philosophy and Human Resources. Gillian is a Partner with The Potential Project Australia.

Productivity 50

Productivity Products Strategy Covey 50

Harvard Business Review

MARCH 21, 2017

It has also been acquiring e-commerce niche players, including Shoebuy and outdoor gear retailer Moosejaw, and digital technology companies, such as search experts Adchemy and cloud platform OneOps. Walmart has perhaps the best physical distribution and retail network in the world. It needs to be competitive on digital channels, sure.

IT Strategy 10

IT Strategy Strategy Core Competence Price 10

Harvard Business Review

DECEMBER 6, 2017

In industries like retail, customer service, and hospitality, entry-level turnover alone costs billions of dollars each year, based on voluntary turnover rates and annual replacement costs. The young people we surveyed worked in a wide variety of industries, including health care, manufacturing, retail, and hospitality.

Survey 8

Survey Retail How To Reis 8

Harvard Business Review

JANUARY 5, 2018

For more than a decade, leading human resource strategists have hit on a recurring theme: You want your star players working in the roles that matter most to the business. But the role is becoming important in many other industries as well, such as creative arenas (for example, product design in retail) and communications.

McKinsey 8

McKinsey Human Resources Reputation Brand 8

Harvard Business Review

OCTOBER 23, 2012

In 1960, 11 years after he founded the company that became Circuit City, my father Sam Wurtzel was reading a book he couldn't put down: The Human Side of Enterprise , by MIT professor Douglas McGregor. McGregor was advocating for the latter approach as early as that 1957 HBR article. It was also central to how Sam built Circuit City.

McGregor 8

McGregor Human Resources Retail Taylorism 8

Harvard Business Review

APRIL 18, 2013

retailer Tesco built detailed profiles of customers and then used these insights and a flexible supply chain to customize their products and offers. The only way it can happen: marketing, IT, operations, and human resources functions must collaborate in unprecedented ways. Collaboration Marketing Operations'

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

MAY 3, 2017

And many CEOs we talked to, like Owen Mahoney of Nexon, agree that the CHRO is one of the most strategic roles someone could have: “Businesses grow or die based on the quality of their people, so the human resource executive role is arguably the most strategic in the company.

Quinn 13

Quinn Execution CFO Forrester 13

Harvard Business Review

AUGUST 15, 2016

automotive, financial services, retail, telecomm, and hospitality sectors. At one 170,000-employee big box retailer, linking the feedback systems would require approvals from three different senior executives, the CMO, the chief human resources officer, and the president of retail. You and Your Team Series.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

APRIL 19, 2016

manufacturers, wholesalers, and retailers, according to a leading technology industry analyst. Each of the potential business benefits of 3D printing carries tax implications that could alter the equation for any anticipated operating efficiency or return on investment. Are there operations you would shed? Threat analysis.

Supply Chain 8

Supply Chain Execution Analysis Technology 8

Harvard Business Review

JULY 14, 2017

When we asked one successful online retailer “How do you compete with Amazon?” Retailers like Walmart and Macy’s manage a supply chain, buying and reselling their own inventory. Human capital. After all, we call the department human resources. ” the response was “You don’t.”

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

JULY 24, 2017

So four years ago, when I was CEO of GE Capital Retail Finance and tapped to lead a mega change initiative — splitting off our unit into a new, publicly traded company, Synchrony Financial — I’ll admit I viewed it as a huge challenge. We have hired more than 5,000 new employees since beginning the effort in late 2013.)

Management 10

Management IPO Diversity Long-term 10

Harvard Business Review

JANUARY 27, 2017

He explained why he thinks so in a recent HBR article.) In reality, “handoffs” and transitions prove to be significant operational problems. At one American retailer, an autonomous ensemble of algorithms replaced the entire merchandising department. These distinct approaches enjoy demonstrable real-world success.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

SEPTEMBER 10, 2015

business units and functional groups like marketing or human resources set out “challenges” that they’d like employees to work on. Skunkworks often need to be protected from the business units, so that they have the freedom and resources that their ideas need to get out into the market.

Venture Capitalist 8

Venture Capitalist Company Due Diligence Chief Information Officer 8

Harvard Business Review

OCTOBER 18, 2018

Lance Best, the CEO of Barker Sports Apparel, was meeting with Nina Kelk, the company’s general counsel, who also oversaw human resources. The team had dropped the ball on inquiries from several retailers interested in its products by failing to coordinate getting them into the company’s system quickly.

Case Study 13

Case Study Team CFO Merchandising 13

Harvard Business Review

OCTOBER 31, 2017

The banks that have nearly completed their regulatory agenda have a head start, since they can free up more financial and human resources to address evolving technology. This second transformation will be triggered not by regulation but by rapidly evolving technology.

Banking 8

Banking Crisis Bottom-up Compliance 8

Harvard Business Review

MARCH 29, 2018

The relentless rise of online retailers has led to deep soul searching among brick-and-mortar retailers to find ways to compete. The traditional methods of competing through convenience, assortment, and pricing are largely ineffective against online retailers who outperform brick-and-mortar retailers in these dimensions.

Retail 8

Retail Productivity Products Cost 8

Harvard Business Review

APRIL 20, 2017

For example, the Amazon Go retail store in Seattle has no cashiers or checkout lanes. Deconstructing the “job” reveals that the human still plays an important role. Others, such as requesting customer identification information and tracking the status of a delivery are optimally done with RPA.

Supply Chain 10

Supply Chain Outsourcing Call Center Organization 10

Harvard Business Review

SEPTEMBER 4, 2017

In The Good Jobs Strategy , Zeynep Ton, a professor at the MIT Sloan School of Management, demonstrates how the best retail companies align their customer value proposition with their operations strategy and their approach to human capital.

Human Capital 15

Human Capital Kaizen Agility Energy 15

Harvard Business Review

FEBRUARY 5, 2015

Unlike marketing, manufacturing, human resources, and other functions, a good strategy should cover the entire activity system of an organization. Strategic alignment is the responsibility of an organization’s top executives versus those in charge of marketing, manufacturing, human resources, or other functions.

Blue Ocean Strategy 8

Blue Ocean Strategy Strategy Execution Supply Chain 8

Harvard Business Review

NOVEMBER 2, 2015

At such moments, smooth operations and efficient processes are no substitute for an engaged, motivated employee with the instinct to do the right thing. Yet luxury hospitality and retail businesses, like many other companies, can struggle to motivate employees. This is often a particular challenge with hourly-wage workers.

Motivation 8

Motivation Brand Hotels Policies 8

Strategy Driven

SEPTEMBER 2, 2011

Validate your worth to the overall company operation. Become top management’s partner in efficiency of operations. Product-service movement at retail levels. Continuous quality improvement within your own operation. Human resources development. Without goals, one cannot operate under self-control.

Budgeting 50

Budgeting Planning Strategic Planning Competitive Advantage 50

Harvard Business Review

JUNE 8, 2018

That “little” privately-held business has grown tremendously since its launch and currently has more than 90 physical retail locations and a highly successful eCommerce business. Like many competitors in the apparel industry, Vineyard Vines has kept their operations lean in order to preserve operating margins.

Retail 8

Retail Apparel Engineering Audience 8

Harvard Business Review

SEPTEMBER 4, 2015

Recent examples include projects at firms such as General Electric, Staples, and dozens of other Fortune 1000 enterprises that span functional areas from marketing to strategy to human resources to operations. Due to very low marginal costs of delivery, these services are available to even small and medium-size businesses.

Human Resources 8

Human Resources Bureaucracy Cost Wilde 8

In the CEO Afterlife

JUNE 10, 2015

We used to call this mode of operation, “doing business by the seat of the pants.” Similarly, in the digital world, a strategy that confines retailers to bricks and mortar is foolhardy. You can bet their strategies for e-retailing aren’t wishy-washy. Note: This article first appeared in . Strategy is Constraining.

Strategy 100

Strategy Critical Success Factor McKinsey Retail 100

Harvard Business Review

MARCH 17, 2016

Important clues are emerging from a unique consortium of human resource executives and other leaders. This quadrant might include work where employees are colocated and the operations and workers are easily accessible through physical connections. How can leaders navigate this new digital work ecosystem?

Human Resources 8

Human Resources Technology Globalization Trends 8