Asset Management Cost Center Finance Management 
Harvard Business Review
FEBRUARY 9, 2011
It may seem counterintuitive, but smart companies need to routinely rid themselves of less profitable customers, the same way an asset manager or rebalances an investment portfolio or a Major League Baseball general manager trades a declining player. We call these people Cost Center Consumers, and they come in two flavors.
Harvard Business Review
FEBRUARY 8, 2018
Theories and practices of management often spring from the opportunities created by new technologies. Client-server technology begat enterprise resource planning systems, and the consequent system-wide visibility that was required for what we call business process management (BPM). yagi studio/Getty Images.
Expert insights. Personalized for you.
14 
Let's personalize your content