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Help Your Team Spend Time on the Right Things

Harvard Business Review

Unfortunately, many managers don’t think about time as a finite resource in the same way that they consider the limitations of headcount and budget. But steps can be taken by managers to overcome this dynamic and better leverage organizational time. Leading teams Time management'

Team 8
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Before You Link Pay to Customer Feedback: Five Essentials

Harvard Business Review

For instance, you can calculate the value of turning a detractor into a promoter, or use differences in attrition rates to assess the expected lifetime values of different customer groups. On the macro level, you can estimate the value of achieving customer loyalty leadership in terms of market share gains or revenue growth.

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Big Data Hype (and Reality)

Harvard Business Review

Famously, five years ago, the company launched a competition to improve on the Cinematch algorithm it had developed over many years. It took about three years before the BellKor's Pragmatic Chaos team managed to win the prize with a score of 0.8567 RMSE. Customer attrition. See the chart.). Netflix Price Competition Progress.