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Leadership Matters

N2Growth Blog

In the text that follows you’ll hear Sam’s views on leadership, the state of the market, and you’ll be introduced to his retirement ambitions and the future challenges for the boardroom, following his return to Perth, Australia. Gordon Berridge: What do you see as the greatest leadership strength? On with the interview.

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Too Many Infrastructure Projects Go It Alone

Harvard Business Review

Classic leadership lessons apply. The Open Automotive Alliance started in January 2014 with Google and General Motors as founding members; other technology companies and auto competitors soon joined. Engineering innovations lowered the cost. Enter a coalition. This model produced a big success in Miami. infrastructure problems.

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Scaling Customer Service as Your Startup Grows

Harvard Business Review

Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has. Your customer feedback is coming in through a variety of channels: phone calls to founders, emails to engineers, even the occasional text message.

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The Rise of the COO

Harvard Business Review

COOs are relatively common in service industries such as financial services, energy, information technology and telecommunications, but in manufacturing sectors — such as automotive, chemical, and pharmaceutical companies — they are relatively rare.

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