Remove Automotive Remove Finance Remove Leadership Remove Training
article thumbnail

Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Jim Kim (President of the World Bank), Peter Drucker (founder of modern management), Paul Hersey (noted author, teacher, and personal mentor of mine), and Warren Bennis (one of the world’s greatest leadership thinkers of his time). Has been recognized as the World’s #1 Leadership Thinker. Author of two best-selling leadership books.

article thumbnail

Scaling Customer Service as Your Startup Grows

Harvard Business Review

In later stages you’ll want people who think about how to scale through process, training, and systems. Avoid specializing by customer type (SaaS vs. Ecommerce vs. Automotive) or specific types of problems–your go-to-market is still changing, continue optimizing for flexibility. This work is hard and often unglamorous.

Metrics 13