B2C Finance Leadership Operations 
N2Growth Blog
SEPTEMBER 28, 2020
Find HR’s hand (in a good way) in everything as an enabler and contributor to operations flowing all the way through to customer/client satisfaction. With a diverse background in human resources, information technology, and operations, his business and leadership acumen is only exceeded by his commitment to making others better.
Harvard Business Review
APRIL 18, 2011
The role exists in B2B and B2C firms as diverse as Allstate, Dunkin' Brands, USAA, Philips Electronics, FedEx, the Cleveland Clinic, and SAP. About one quarter of these CCOs formerly held operations positions. Who are these new customer experience executives — and why do companies appoint them? Consider one example.
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Harvard Business Review
MARCH 21, 2016
Unsurprisingly, the most disrupted organizations were B2C, with media being the most disrupted and telecoms and consumer financial services close behind. These executives also score highly in their social adeptness, bold leadership, and determination. Insight Center. The Global Digital Economy. Sponsored by Accenture.
Harvard Business Review
SEPTEMBER 22, 2011
In most larger companies, you'll need to generate roughly 200+ responses per operating unit per period. Bain research shows that leading companies can achieve 60% or better response rates in B2B companies and 30% or more in most B2C situations. Your CFO and finance team can take a leadership role here. Organized learning.
N2Growth Blog
NOVEMBER 30, 2010
The problem with many sales organizations is that they still operate with the same principles and techniques they were using in the 60′s, 70’s and 80’s. Today’s consumer (B2B or B2C) does their homework, is well informed, and buys…they are not sold. It’s about meeting customer needs and adding value.
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