Harvard Business Review

NOVEMBER 23, 2010

When I founded the nonprofit African Institution of Technology , I initially focused on helping African entrepreneurs or artisans, especially those with only primary education, develop new skills and market opportunities. Rather, they were abandoning their businesses because of bad bookkeeping. Eventually, most collapse.

Books 14

Books Guidelines Banking Telecommunications 14

Harvard Business Review

NOVEMBER 23, 2010

For example, marketing optimizes its activities for its own benefit and the sales and customer service functions do likewise. The end-to-end process of customer acquisition and retention — getting rid of duplicate activities and information across marketing, sales and customer service — isnt touched. We all have.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

NOVEMBER 30, 2010

As Tom Davenport, Larry Prusak, and I talk to people about our current research, we hear broad support for its central thesis: that good judgment is not only something required of individuals in leadership positions; it is something that must be embedded in organizations as a whole.

Guidelines 15

Guidelines Education Telecommunications Emotional Intelligence 15

Strategy Driven

MARCH 7, 2014

Have you celebrated organizations that succeeded? The art with which we build our careers and our legacy is a journey that benefits many others along the way. The art with which we build our careers and our legacy is a journey that benefits many others along the way. Any company or organization is like a tree.

Balanced Scorecard 74

Balanced Scorecard Budgeting Risk Management Learning-by-Doing 74

Harvard Business Review

NOVEMBER 29, 2010

John Cassidy has eloquently argued in the New Yorker that banks are largely "socially useless" organizations, which create what Ive termed thin value — they blow up every few years, when their "profits" are revealed to be as bogus as a three dollar bill, and people and societies are left holding the bag.

Banking 15

Banking Crisis Merton Guidelines 15

Harvard Business Review

NOVEMBER 30, 2010

As for more serious stuff, youll have to wait until March for Ran Spieglers upcoming book, Bounded Rationality and Industrial Organization. As for more serious stuff, youll have to wait until March for Ran Spieglers upcoming book, Bounded Rationality and Industrial Organization.

Retail 14

Retail Price Comparison Nalebuff 14

Harvard Business Review

JANUARY 4, 2017

I’ve recently been thinking about this with regard to how leaders can be more strategic, able to effectively execute the core of their business while remaining open to trends in the market and adapting to meet them. I’ve begun to view this as the ability to hold two specific traits in balance: consistency and agility.

Agility 16

Agility Balanced Scorecard COO CFO 16