Remove Balanced Scorecard Remove Development Remove Management Remove Metrics
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The Art of a Seamless Board Transition: Mastering Succession Planning

N2Growth Blog

Succession planning begins with the process of identifying and developing new leaders within a business. Defining the Goals of Effective Succession Planning The main objective of efficient succession planning is to guarantee the consistent development and growth of an organization.

Planning 217
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Performance Measurement

Strategy Driven

We talked extensively in this book about how accounting profits or profit growth as a sole performance metric doesn’t lead to value creation. While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out.

ROIC 62
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8 Reasons Companies Don’t Capture More Value

Harvard Business Review

One typical reason is that top executives haven’t managed to clarify something even more fundamental: how much priority they place on increasing profit margins. But in truth businesses rarely focus on only profitability; most strive to satisfy various stakeholders and meet the goals of balanced scorecards. Why is it that?

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Reflecting on David Garvin’s Imprint on Management

Harvard Business Review

Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. Kaplan’s balanced scorecard or Clayton Christensen’s disruptive innovation.

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Big Data Doesn't Work if You Ignore the Small Things that Matter

Harvard Business Review

It might take a scorecard approach for you to figure out that the sales peak coincided with a particular phase in the staff-training schedule. A scorecard that links financials with learning initiatives and other operations would serve as a cross-check for managers. But don't expect an easy payoff.

CAPEX 15
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How to Help Process Owners Succeed

Harvard Business Review

The problem, as I described in my last post , is that six things militate against success in the role: The management team's attention shifts to other priorities. Make the role permanent and incorporate it into overall performance management. Incorporate these measures into the company's "balanced scorecard" or dashboard.

Process 15
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Turn Customer Care into "Social Care" to Break Away from the Competition

Harvard Business Review

Still, a lot of companies haven't reorganized their businesses to execute, manage, and measure social care strategically with well-trained staffs. The metrics. Tie your metrics to their impact on behaviors such as customer loyalty and increased sales that drive value. Here are four steps we've seen work: The map.