Remove Balanced Scorecard Remove Goal Remove Innovation Remove Operations
article thumbnail

A Closed-Loop Strategy Execution System

Six Disciplines

In their 2008 book "The Execution Premium: Linking Strategy to Operations for Competitive Advantage" (Harvard Business School Press), Harvard professors Dr. Robert S. That statement is then translated into specific objectives and initiatives, using other tools and processes, including strategy maps and balanced scorecards.

System 98
article thumbnail

A Closed-Loop Strategy Execution System

Six Disciplines

In their 2008 book "The Execution Premium: Linking Strategy to Operations for Competitive Advantage" (Harvard Business School Press), Harvard professors Dr. Robert S. That statement is then translated into specific objectives and initiatives, using other tools and processes, including strategy maps and balanced scorecards.

System 85
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

With Change Agents, One Size Does Not Fit All

Harvard Business Review

In our research on change agents at the Phoenix Community of FCB Partners , we have found that there are three distinct challenges which require different kinds of change leaders: (1) transformational leaders, (2) innovation instigators, and (3) innovation managers. The Innovation Instigator. The Innovation Manager.

article thumbnail

Making Hospital Partnerships Work

Harvard Business Review

With that goal, we thought carefully about each of our clinical service lines: Are we the best at this service line? Five main factors make our clinical partnerships work: Joint operating committees that meet regularly. For more about innovation in health care delivery, see NEJM Catalyst , a new resource from NEJM Group.

article thumbnail

Your Employees Are Not Mind Readers

Harvard Business Review

Here are a few thoughts on how you can more effectively address these issues and reach your goals in an authentic and enduring way. Lisa, a VP who led an innovation team, was struggling in her attempts to influence some of her peers. These are pragmatic business issues that all leaders encounter.

article thumbnail

The Big Picture of Business – Becoming a Legend

Strategy Driven

Professional innovation. However, recognition programs are a balanced scorecard that involves the scrutiny of the company and its leaders by credible outside sources. Good people aspire to higher goals. These are the ingredients that make a legend: Significant business contributions. Courage and leadership.

article thumbnail

Turn Customer Care into "Social Care" to Break Away from the Competition

Harvard Business Review

Customer care is often an operations function, but given its impact on customer experience, brand advocacy, and sales, companies should consider developing new reporting structures and governance processes that bridge operations, marketing, and the business units. Determine the KPIs that matter most to your business goals.