Remove Balanced Scorecard Remove Leadership Remove Operations Remove Technology
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Performance Measurement

Strategy Driven

Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. Some examples include new technologies, changes in customer preferences, new ways of serving customers, and disruptive threats. One dimension of this is the needed flows of talent.

ROIC 62
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Avoid the Improvement Hype Cycle

Harvard Business Review

Fed by consultants, gurus, technology vendors, and academics, their enthusiasm for a particular process improvement method takes on a religious tone (as I described in my last post.) This approach addresses the many shortcomings of our previous initiatives.". And "What can we do now to ensure we don't repeat the mistakes of the past?"

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Artisans Must Balance the Books

Harvard Business Review

He started very well, but as soon as his cash flow improved, financial burdens from family systems stifled his operations. When I founded the nonprofit African Institution of Technology , I initially focused on helping African entrepreneurs or artisans, especially those with only primary education, develop new skills and market opportunities.

Books 13
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Your Employees Are Not Mind Readers

Harvard Business Review

When I was CEO of Campbell Soup Company, we used a balanced scorecard to create an explicit understanding of each employee in terms of what they were expected to accomplish, including financial objectives, market share objectives and key project objectives. This scorecard defined the "what."

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The Next Frontier of Judgment - Across Enterprises

Harvard Business Review

As Tom Davenport, Larry Prusak, and I talk to people about our current research, we hear broad support for its central thesis: that good judgment is not only something required of individuals in leadership positions; it is something that must be embedded in organizations as a whole.

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Strategic Planning Steps

CO2

Internally, examine culture, leadership, process, and people, as well as the value proposition you offer to customers. Externally, examine societal trends, political implications, technological advancements, and competitive forces. In healthy and aligned organizations, the stated values and operating values are one and the same.