Harvard Business Review

JULY 17, 2012

They worry that that their service employees will forgive fees, fail to enforce policies, and spend too much time with their customers. But employees often lack the experience, judgment, and discipline necessary to achieve this without breaking the bank. Take TD Bank, for example. Take TD Bank, for example.

Customer Loyalty 15

Customer Loyalty Loyalty Banking Call Center 15

Harvard Business Review

OCTOBER 24, 2016

But almost none of these institutional-investment giants have any policies in place for monitoring or engaging with the startups who are creating next-generation investment technologies. First, several startups are giving access to unconventional forms of data.

Operations 8

Operations Intangible Assets Venture Capitalist Hedge 8

Harvard Business Review

JULY 17, 2012

They worry that that their service employees will forgive fees, fail to enforce policies, and spend too much time with their customers. But employees often lack the experience, judgment, and discipline necessary to achieve this without breaking the bank. Take TD Bank, for example. Take TD Bank, for example.

Customer Loyalty 11

Customer Loyalty Loyalty Banking Call Center 11

Harvard Business Review

SEPTEMBER 19, 2014

Less than 30% of the population have bank accounts, and even fewer have credit cards. Informal retail and cash purchases are the norm, and that has its risks and costs. More people have mobile money accounts than bank accounts in at least nine African countries, up from four in 2012. And cellular technology is leading the way.

Banking 8

Banking Retail Wireless Operations 8

Harvard Business Review

OCTOBER 6, 2016

The bank has since fired 5,300 employees for the illegal behavior and eliminated retail bank sales goals entirely. As a result of this fraud, the bank is now being investigated by Federal prosecutors and Congressional overseers. Even now, Stumpf adamantly refuses to hear criticism of the bank’s culture.

Banking 11

Banking Committee Leadership Ethics 11

Strategy Driven

JUNE 22, 2012

’ What they’re really selling: Banking. Banks buy money wholesale and sell it to borrowers at retail rates. Banks are now trying to compete with financial planners and investment banking houses. ’ What they’re really selling: Small business banking services. World Class. We Earn It.

Brand 50

Brand Analysis Advertising Software 50

Harvard Business Review

DECEMBER 28, 2017

After being denounced for years for its dictatorship and destructive economic policies, Zimbabwe entered a new chapter in November 2017, following the military’s removal of president Robert Mugabe, who ruled the country for 37 years. An influx of capital could also result in a revival in the formal retail sector (e.g.,

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

NOVEMBER 23, 2010

Operations : Approaches problems practically; stands firm on issues, perseveres; maintains a standard of consistency and quality; provides stable leadership and supervision; develops detailed plans and procedures; implements projects in a timely manner; keeps financial records straight. Is the balance right in your organization?

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

SEPTEMBER 9, 2015

The bullwhip effect is the amplified response to demand signals as one moves “upstream” in the supply chain: from retailers to manufacturers to suppliers to commodity providers. Here’s a hypothetical illustration of the bullwhip effect: A retailer might experience an X% drop in sales owing to some external event.

Supply Chain 8

Supply Chain Retail Crisis Operations 8

Harvard Business Review

DECEMBER 14, 2016

Prime Minister Narendra Modi launched a surprise in early November, demonetizing 500 and 1,000 rupee bank notes. In the meantime, retail and wholesale markets have stalled around the country. People up and down the income spectrum are dealing with changing cash withdrawal policies and empty ATMs.

Banking 8

Banking Cost Policies Supply Chain 8

Harvard Business Review

AUGUST 24, 2017

A nearly $150 million settlement is pending for the fake-account scandal that roiled the bank last year, and a new scandal has emerged: Recently it has been alleged that thousands of customers were signed up for insurance without their knowledge. ’s largest banks? What explains the divergence in the fortunes of two of the U.S.’s

CEO 8

CEO Accrual Accounting Pharmaceuticals Banking 8

Harvard Business Review

AUGUST 11, 2014

Factors ranging from weak demand to bank consolidation have combined to hobble many small businesses  and if these factors arent addressed, they could continue to impede U.S. And as we describe in a recent HBS Working Paper , gaps remain in traditional bank credit supply. job growth and economic security. small businesses.

Technology 9

Technology Banking Class Real Estate 9

Harvard Business Review

APRIL 30, 2015

A blanket policy that just tries to create another Silicon Valley can turn out to be a disaster. But these Main Street businesses employ a lot of Americans –as many as 57 million– and the policies they need are not the same as the ones required by startups. Most of these small businesses don’t actually have employees.

Supply Chain 8

Supply Chain Rivkin Venture Capitalist Policies 8

Harvard Business Review

NOVEMBER 23, 2010

He started very well, but as soon as his cash flow improved, financial burdens from family systems stifled his operations. When artisans have no understanding of their cash flows, they fail prey to spending a big percentage of their working capital, without meaning to, on non-business issues that usually cripple their operations.

Books 13

Books Guidelines Banking Telecommunications 13

Strategy Driven

FEBRUARY 4, 2011

Tactics deemed as ’standard operating procedure’ for some companies were exposed and ridiculed by others. Sweeping reforms by Wall Street and the Securities & Exchange Commission (SEC) are needed, forcing firms to separate their investment banking business from their stock advisory business. Operational Statistics.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

FEBRUARY 9, 2011

London's Daily Mail likewise derided the banking giant for " tak[ing] the sexiness out of the City." Hectored by the blogosphere, mocked by the press, UBS has recanted its 43-page employee primer on how to appear polished, proficient, and professional. As a result, a lot of up-and-comers badly in need of grooming guidance simply won't get it.

EPS 15

EPS Banking Handbook Micromanagement 15

Harvard Business Review

JUNE 26, 2014

There is no fee charged to retailers who use it and no exorbitant interest rates lying in wait for consumers. The unbanked pay four times more in fees to access their money than those with bank accounts, and they pay $4 higher fees per month for cash access on average than those with formal financial services. It’s safe from hackers.

Cost 8

Cost Transportation Banking Retail 8

Harvard Business Review

DECEMBER 14, 2010

states and has operated over the last 15 years. Opting for reduced single lump sum (rather than accept an annuity), one can only imagine the beaming smiles on their faces when each deposited a check for $117 million in their bank account. In essence, the policy focussed on the negative and unwanted aspects of certain behaviours.

Policies 13

Policies Compliance Letter Incentives 13

Harvard Business Review

AUGUST 22, 2016

From Nigeria to South Africa , retail investors are still below pre-Great Recession levels. Recent problems in Kenya’s banking sector have rekindled the necessity for regulators to push for tougher auditing reforms as well. Yet since those epic letdowns, few bold regulatory reforms have been enacted in most African exchanges.

Insurance 8

Insurance Incentives Quality Marketing 8

Harvard Business Review

AUGUST 6, 2018

Across industrial sectors, from healthcare to energy, from construction to retail, engineers are creating new technologies with potentially disruptive implications for the current architectural order of the global economy. How companies are using artificial intelligence in their business operations. Insight Center. Adopting AI.

Health Care 10

Health Care Technology System Library 10

Harvard Business Review

MAY 4, 2016

I explored the BYO movement, looking at official policies and real-life practices for BYOD (bring your own device), BYOPC (bring your own computer) and BYOA (bring your own application, including using the public cloud). If they find shortcuts, ways around official policy that let them provide better service, they will take them.

Trends 8

Trends Telecommunications Survey Policies 8

Harvard Business Review

JUNE 18, 2015

The playing field is being leveled across a variety of industries: Tesla is a leading high-end automaker, SolarCity is taking share from electric utilities, Uber is reorganizing the taxi industry on its platform, and companies like Blue Apron and Casper are chipping away at various retail segments.

Succession 8

Succession Brand Productivity Products 8

Harvard Business Review

OCTOBER 6, 2011

If I hook in to my bank, insurer, and auto mechanic via Facebook Connect, there is. A consumer's multiple PDLs — imagine one for health data, another for financials, a third for retail purchases, for example — will all be connected via the individual's chosen web- or app-based portal (the AM).

Management 9

Management CIO Reputation Class 9

Harvard Business Review

JANUARY 8, 2015

As the CEO of a British bank confided at last year’s World Economic Forum, “We all know it’s important to be empathic, but how do I galvanize 48,000 people in my UK operations — most of whom think that empathy is for wimps?” Few would have been surprised to see the airline Ryanair down at 99th.

Emotional Intelligence 8

Emotional Intelligence Media Sample Banking 8

Harvard Business Review

MAY 20, 2014

How Data Visualization Answered One of Retail’s Most Vexing Questions. Social media data serves as another important source of insight into culture and society. Persuading with Data. An HBR Insight Center. That Mad Men Computer, Explained by HBR in 1969. Decisions Don’t Start with Data. The Case for the 5-Second Interactive.

Offshoring 10

Offshoring Media Analysis Project 10

Harvard Business Review

MAY 24, 2018

Ostensibly, young companies are “acqui-hired” more for their best people than for any real interest in their products, services, or ongoing operations. Half of the 20-30-something-year-olds on the acquired team left during the second year because they realized they didn’t want to work for a bank.

How To 8

How To Agility Policies Long-term 8

Harvard Business Review

SEPTEMBER 15, 2016

Every single customer can trust us to encrypt all of their files with bank-grade technology before we back them up to our cloud servers. companies to reverse years of enhancements and innovations in secure online transactions and data storage that power the world’s largest retail e-commerce market , valued at $238 billion.

Technology 8

Technology Globalization Software Telecommunications 8

HR Digest

JANUARY 10, 2024

Transformative change requires an organization to change not only how it operates but, even more importantly, how people think. We completed the project after making significant changes in their policies and leadership practices. So, operational day-to-day work drives out strategic work.

Ulrich 52

Ulrich Leadership Diversity Audience 52

Harvard Business Review

JULY 5, 2016

While after a period of policy adjustments and re-negotiation, much of the relationship with the EU may well remain intact, the endgame is uncertain — and there is a wide gap separating the worst and the best-case scenarios. Decision-Making Will Be Held Hostage to Uncertainty.

Safe Harbor 9

Safe Harbor Industry Uncertainty Crisis 9

Harvard Business Review

DECEMBER 20, 2016

At the state level, New Jersey passed a big new gas tax , and Oregon , Illinois , and California developed robust energy and climate policies. Many invested heavily in renewable energy (see number five on this list), and some big companies dove into policy debates this year. Many banks heeded the advice, pulling funding from coal.

Energy 8

Energy Banking Chemicals Globalization 8

Harvard Business Review

AUGUST 23, 2016

Boards of companies operating in the consumer discretionary industry have a disproportionately high representation of Democrats, while boards operating in the industrials and energy and utilities industries skew more Republican. apparel, automobiles, retailing, media, hotels, restaurants & leisure); Consumer Staples (e.g.,

Politics 8

Politics Committee Telecommunications Diversity 8