Strategy Driven

FEBRUARY 6, 2015

It applies to service industries and manufacturing operations. Employees must buy into the process by offering constructive input. Paying attention to quality can realize: Lower operating costs. Benchmark measurements of accomplishments. Quality should be viewed as a journey, rather than a destination. Customer retention.

Quality 50

Quality Metrics Strategic Planning TQM 50

Harvard Business Review

JULY 14, 2017

But most successful companies used electricity and motors to reinvent their existing businesses, whether in manufacturing, transportation, or construction. Human capital. After all, we call the department human resources. Operate : Deploy the platform to foster connections and the exchange of value at scale.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

APRIL 17, 2014

But judging from what I hear from managers of companies that visit us to benchmark our system, the difference between our approach and theirs does not lie in forms, rankings, tools, or technologies. Individual appraisals are considered enormous opportunities for the candid, constructive conversations that employees deserve.

System 10

System Review Human Resources Human Capital 10