Harvard Business Review

MAY 25, 2017

” Take, as an example, the world’s largest mining company by market capitalization, BHP Billiton. I recommend using it in developing a corporate performance scorecard. CEO incentives have traditionally been evaluated against objective data — also labelled “hard.”

TSR 10

TSR Banking Committee Incentives 10

Harvard Business Review

FEBRUARY 24, 2011

In 2009, he confessed to developing an ill-conceived plan to market GEICO credit cards and also failed to rein in NetJets' debt, which had soared to $1.9 In 2009, for example, he reported that Berkshire's property-casualty insurance businesses — the company's growth engine — had goodwill or intangible value of $15.5

Letter 15

Letter P&L Net Present Value Insurance 15

Harvard Business Review

MAY 19, 2016

The heart of differentiation therefore is your company’s ability to develop and promote distinctive products, services, and branded experiences on a consistent basis. Consider, for example, the way many credit cards are marketed. Our recommendations include: Be skeptical of benchmarking.

IAM 11

IAM Productivity Products Company 11

Harvard Business Review

MAY 1, 2017

It’s also going to be a lot harder to benchmark the offer they give you against salaries at other firms. Well, a lot of startups don’t offer benefits like dental or health insurance, or a 401k plan; they’re just not in a financial place where they can offer them yet. And benefits?

Budgeting 13

Budgeting Career Benchmarking Environment 13

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

DECEMBER 2, 2010

For example, in the car insurance customer journey, one of the stages — if you're unlucky — is getting in an accident and having to report a claim. With most insurance companies this is a complicated and poorly-defined process that takes place at a traumatic time.

Insurance 15

Insurance Retail Brand Loyalty 15

N2Growth Blog

AUGUST 5, 2010

Rather they should benchmark their decisions against the question of “is it the right thing to do?” To be clear, being balanced doesn't mean that you're not committed, not sold-out, not passionate – it just means you apply filters to your efforts to insure that passions are productive and healthy; not imbalanced.

Politics 375

Politics Blog Leadership Diversity 375

Harvard Business Review

SEPTEMBER 29, 2011

They are not interested in hearing about the technological, regulatory, and societal developments that will determine the long-term, strategic positioning of this company.". They can signal to the market the types of investors they wish to own their shares. per annum from 1990 to 2009, exceeded its benchmark by an annual 2.1%

Long-term 13

Long-term CEO Short-term Asset Management 13

Harvard Business Review

MAY 8, 2017

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. Financial performance. The same was true of Adobe’s Shantanu Narayen.

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

APRIL 28, 2015

What’s important is that your management team is aware of these issues and can use that understanding to develop a solution that fits your business and allows you to deliver the most value to your customers. We need to mark our information assets to market or depreciate them as they become obsolete.

Business Model 8

Business Model System Management Supply Chain 8

Harvard Business Review

JUNE 27, 2013

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. That''s why design and innovation consultancy Continuum created mood boards when developing a new restaurant concept for Bertucci''s called 2ovens.

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

JUNE 7, 2017

By contrast, companies with strong basic analytics — such as sales data and market trends — make breakthroughs in complex and critical areas after layering in artificial intelligence. With automated pricing engines, insurers and banks can roll out new offers as fast as online competitors. Structured data analytics.

Company 13

Company Telecommunications Retail Supply Chain 13