Modern Servant Leader

JANUARY 17, 2013

The Digital Marketer: Benchmark & Trends Report 2012. Forrester Research: US Cross-channel Retail Forecast 2011 to 2016. Forrester Research: US Online Retail Hits $200 Billion. Forrester Research: US eCommerce to Reach Nearly $300 Billion by 2015. Forrester Research: US eCommerce to Reach Nearly $300 Billion by 2015.

Forrester 197

Forrester Retail Media Succession 197

Harvard Business Review

JUNE 27, 2013

In a recent Forrester survey of 100 customer experience professionals, nearly half of respondents said that their executive team''s strategy for customer experience is market differentiation. Why haven''t we seen more and more companies earning excellent scores in Forrester''s Customer Experience Index ?

Innovation 8

Innovation Forrester Business Model Long-term 8

Harvard Business Review

SEPTEMBER 11, 2017

Platform Adoption Identify and implement an appropriate technology solution to support the identification, sourcing, and management of independent labor. Benchmarks for Success Measure progress toward the goal. Testing and Learning Identify—and actively communicate and learn from—short-term wins.

Content 9

Content Katz Forrester Budgeting 9