Three Actions You Can Take to De-escalate Conflicts | Guy Harris.
The Recovering Engineer
OCTOBER 6, 2010
Resist the urge to take advantage of their show of vulnerability. Forgive Just as you should apologize for your contribution, be ready to accept their apology or ownership of responsibility. Just forgive graciously. In practice, you don’t even have to wait for an apology to forgive. You can forgive simply because you chose to do so.
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