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What Circuit City Learned About Valuing Employees

Harvard Business Review

In 1960, 11 years after he founded the company that became Circuit City, my father Sam Wurtzel was reading a book he couldn't put down: The Human Side of Enterprise , by MIT professor Douglas McGregor. The next morning, he called McGregor's office and asked for a meeting with him.

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Steve Jobs and The Bobby Knight School of Leadership

Harvard Business Review

Yet two recent and excellent books ( Inside Apple , by Adam Lashinsky and Steve Jobs by Walter Issacson) describe a management style that was disturbingly harsh. It is the very opposite of the supportive and nurturing Theory Y management pioneered by MIT's Douglas McGregor over a half century ago. We don't know the answer.