Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers
Strategy Driven
OCTOBER 21, 2011
It focuses on the major management challenges that successful start-ups encounter when leaders decide to grow and scale their businesses. Customers don’t expect to get bottom-of-the-barrel prices everywhere they go, but they do expect to be treated with respect. Recently I ordered some shoes from Zappos that ended up not fitting.
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