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Top 10 US Cities to Capture Small Business Recovery Act Dollars.

Women on Business

Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. New York , NY With the financial sector reeling, New York is counting on technological innovation to save the day. You don’t need to be a scientist to benefit from science money.

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Listen to Your Employees, Not Just Your Customers

Harvard Business Review

When the big video streaming service surveyed customers who renewed subscriptions, it discovered, paradoxically, that some customers stayed with Hulu even when they didn’t necessarily have a positive perception of the brand overall. Was it easy to access the tools and resources you needed to solve the problem?

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Zappos Killed the Job Posting – Should You?

Harvard Business Review

And now, Zappos will abandon job postings , according to Stacy Donovan Zapar , Zappos’ Social Recruiting and Employer Branding Strategist. It’s an old-school idea common to technology companies as far back as the 1980’s, akin to “we know more about the engineers that work for our competitors than they do.”.

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The Rebirth of the CMO

Harvard Business Review

Point solutions, such as focusing on the call center, the store, or the website, no longer cut it in a multichannel environment, not when delivering excellent customer journeys can increase revenues up to 15 percent and cut costs by up to 20 percent. So the HR director has to be my best friend.”.

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