Bureaucracy Ethics Focus Group Management 
The Practical Leader
AUGUST 16, 2023
” These are a bit extreme, but we’ve heard variations of these thoughts over the years in focus groups to survey a Client’s organizational culture. One morning, I asked a group of very quiet participants a series of questions about their organization’s climate and leadership effectiveness.
Lead Change Blog
APRIL 18, 2016
Like TD Bank, make busting customer-restricting bureaucracy more valued than protecting those “sacred cows” long in need of slaughtering. Create an on-going virtual customer focus group focused on policies, procedures and practices. Clearly there are circumstances where rules are crucial to safety, ethics and fairness.
Expert insights. Personalized for you.
52 
Let's personalize your content