Our Dell Dance to the ‘Bureaucratic Boogie’ Highlights a Common Service Breakdown
The Practical Leader
JUNE 29, 2011
I just got off the phone from a painful hour of experiencing Dell’s inward focused bureaucracy as Gary, our IT support guy, and I purchased a notebook computer for Heather. Toyota Under Fire: Leadership Lessons on Turning Crisis Into Opportunity. That may change. It was a lot of work to get someone to take our money.
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